Kitab-Social-Support-Page

Welcome to the support page for Kitab Social.

📬 Contact

• Ibrahim Usmani — onlyibrahim13@gmail.com
• Joel Minaya — jminaya20@gmail.com

📖 FAQs

1) What is Kitab Social?

A simple, secure social + messaging app to share posts, media, and stay connected via feeds and DMs.

2) How does duplicate-image blocking work?

• You can upload the same image up to two times.
• The third attempt is blocked to reduce spam and clutter.
• We compute a non-reversible perceptual hash of your image to detect duplicates; the hash can’t reconstruct the original image.

3) What permissions do you request on iOS and why?

• Camera – capture photos/videos.
• Photo Library – select and (optionally) save media.
• Microphone – audio/video posts/messages.
• Notifications (optional) – activity and message alerts.
• Contacts (optional) – friend discovery if you opt in.
  Manage permissions anytime in your device’s Settings.

4) How do I report a bug?

Include:

• Device & OS: e.g., iPhone 13, iOS 18.0
• App version/build: (Settings → About)
• Steps to reproduce: numbered, from a fresh launch
• Expected vs. actual result
• Screenshots/logs: if available

5) How do I delete my account or data?

Use Settings → Account → Delete Account (if available). Otherwise email us and we’ll assist.

🛠 Troubleshooting

• Restart the app/device.
• Update to the latest version (TestFlight or App Store).
• Check permissions: Camera/Photos/Microphone/Notifications.
• Verify internet connection (Wi-Fi or cellular).
• Ensure enough storage for media.

Still stuck? Email onlyibrahim13@gmail.com or jminaya20@gmail.com.

🧪 TestFlight: What to Test (Beta)

Feed & Posting

1. Log in → open Home feed.
2. Create a post with text + image.
3. Confirm it appears in feed and on your profile.

Messaging

1. Open Messages → select a contact.
2. Send a text; confirm delivery.
3. Attach an image and send.

Duplicate-Image Blocking

1. Send the same photo once.
2. Send it a second time.
3. Attempt a third time.
   Expected: first two succeed; third is blocked with a clear message.

🔐 Privacy & Data

See the Privacy Policy in-app or on our website. We do not sell or rent your data. Duplicate protection uses non-reversible image fingerprints.